FAQ'S RSS



HOW DO I BOOK A RIDE?

Yay! Here’s how you do it.1. Download the Studio360 Cycle App from the app store2. Create a profile3. Purchase RIDE credits (credit packages or memberships available) 4. Book yourself a RIDE, and select which bike you want to be on5. We’ll see you in the Studio!

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WHAT IS THE CANCELLATION POLICY?

We have a 12 hour cancellation policy. Rides must be cancelled 12 hours before the ride start time for the credit to be automatically refunded to your account. Rides cancelled within this time can still be refunded, however you will need to get in contact with us.  RULES TO RIDE BY #6: COMMITMENT - If you book a ride you have made a commitment to us and yourself. So show up and ride! 

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DO YOU OFFER MEMBERSHIPS?

We do. Having a 360 club membership is the best way to ride if you want to ride regularly. You can sign up for a RIDER membership online by hitting the memberships tab. Once your membership is processed you will receive unlimited rides every week as well as discounted smoothies and merch. There are no sign up fees, cancellation fees or lock in contracts.

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WHAT FACILITIES ARE AT THE STUDIO?

The Studio has on-site toilet facilities, changing rooms and shower facilities. There is also a smoothie shop where you can order smoothies before your ride. They will be made ready for you when you finish. In our reception area you will also find a dedicated warm-up/cool-down area, where we recommend you stretch for at least 10 minutes both prior to and after each ride. For any tips on what exercises to do, just ask our coaches!

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