FAQ'S – Studio360 Unley

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CAN MY CHILD WAIT IN THE STUDIO WHILE I DO A RIDE?

Unfortunately as you are unable to supervise your children whilst inside the studio, any child 12 years and under can not wait in the studio without supervision from a parent or guardian.  Our reception crew already have their hands full so please respect this rule.  Thank you for your understanding. 

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HOW DO I BOOK A RIDE?

Yay! Here’s how you do it.1. Download the Studio360 Cycle App from the app store2. Create a profile3. Purchase RIDE credits (credit packages or memberships available) 4. Book yourself a RIDE, and select which bike you want to be on5. We’ll see you in the Studio!

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WHAT IS THE CANCELLATION POLICY?

We have a 12 hour cancellation policy. Rides must be cancelled 12 hours before the ride start time for the credit to be automatically refunded to your account. Rides cancelled within this time can still be refunded, however you will need to get in contact with us.  RULES TO RIDE BY #6: COMMITMENT - If you book a ride you have made a commitment to us and yourself. So show up and ride!   

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DO YOU OFFER MEMBERSHIPS?

We do. Having a 360 club membership is the best way to ride if you want to ride regularly. You can sign up for a RIDER membership online by hitting the memberships tab. Once your membership is processed you will receive unlimited rides every week as well as discounted smoothies and merch. There are no sign up fees, cancellation fees or lock in contracts.

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